CIISA Annual Report 2024-2025 - Flipbook - Page 27
This process culminated in CIISA’s
Services Guide, published in March
2025, setting out what we plan to
deliver and how we intend to roll
it out.
How industry engaged
with the development
of services
In 2024, we launched our CoCreation Council to bring together
a diverse range of experience and
sector expertise, from trade bodies
representing freelancers to multinational organisations, to help
inform CIISA’s development.
They advised us on the kinds of
services we should offer, but also
challenged us to think critically
about how to address the gaps in
existing systems.
The whole team have taken
part in hundreds of direct
engagements across the film,
TV, music and theatre sectors.
These conversations have been
hugely formative in listening,
understanding, and exploring
how CIISA can add real value to
what already exists, rather than
duplicate or disrupt
what’s working.
We invited input and scrutiny to
help stress-test the development
of our Services Guide, now
published. We understand how
challenging this work is and we are
committed to getting it right.
Our user-led research is key in
testing, refining and evolving what
we build, ensuring our services
are shaped by the people who will
use them.
What freelancers told
us they wanted
In a snap survey in Spring 2024, we
heard from over 800 professionals
working across film, TV, music, and
theatre – 91% said CIISA is needed
in their sector.
to account, to challenge the
status quo and to be a catalyst
for meaningful cultural and
behavioural change.
How we decided
which services to
switch on first
Top priorities voiced in the survey
were: a truly independent place
to report concerns, free from
industry influence (73%); impartial,
confidential investigations into
concerns, carried out with integrity
(72%); clear information and advice
on how to take action (64%).
Through all the surveys,
consultation, conversations,
and ongoing engagement, one
message has clearly stood out:
people want a truly independent,
safe space to report their
experiences, without fear, without
bias, and without repercussions.
Freelancers in particular told
us they want CIISA to set robust
standards for workplace behaviour
– backed by training, guidance,
and accreditation.
So we know CIISA’s first service
to launch will be an Independent
Reporting Service. That will be
the backbone of everything that
follows – giving people a place to
turn to now, while also helping us
understand demand and shape
future services for a sector where
this kind of support has never
existed before.
These priorities have been
consistent throughout our design
phase. At the heart of it all is
the clear need for a genuinely
independent reporting service that
puts people, not institutions, first.
In 2025, we commissioned PA
Consulting for our first user-led
research programme, working
directly with potential service
users to inform the design of our
confidential reporting service. That
research, available on our website,
outlines the many concerns
workforce have about reporting
harm through current structures.
From CIISA they want a service that
is independent, sensitive to their
needs, dependable and credible.
Interestingly much of what we’ve
heard isn’t only about process –
people are rightfully concerned
about purpose. Respondents
want CIISA to hold the industry
That will develop to encompass
an advice function – offering
individuals and organisations
practical, tailored advice on how
to navigate issues and concerns.
This reflects what stakeholders
have consistently asked for –
clear, compassionate, real-time
guidance to help nip things in the
bud before they escalate.
Looking ahead, CIISA will
help organisations to resolve
individual matters – and we’ve
worked hand in hand with
industry voices to get the timing
of these services right. This
includes the need to conduct a
small number of independent
CIISA ANNUAL REPORT 2024/25
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