CIISA Annual Report 2024-2025 - Flipbook - Page 26
Impact through Services
CIISA is being built with - not just for - the people who will use it. Its
services are fundamental to its ability to effect change. A key area of
focus throughout 2024/25 has been designing and building services
that are user-led and responsive to need.
CIISA published its Services Guide in March 2025 setting out a range
of interventions to uphold and improve standards of behaviour in the
creative industries.
The industry-endorsed CIISA
Standards, launched in February
2025, will underpin all of CIISA’s
subsequent services. Now adopted
widely across the sector, the
Standards set out the minimum
requirements for safe and
inclusive working environments
across the creative industries.
CIISA is now working with a
range of organisations to embed
these and create sector-specific
guidance and resources.
Andrew Medlock
Chief Operating Officer
Scheduled for the end of
2025/26, subject to funding, is
CIISA’s confidential reporting
service where individuals and
organisations in the creative
industries can report concerns
and get support on how to resolve
them. Further services to follow
include early interventions to
resolve disputes, alternative
dispute resolutions such as
mediation and arbitration, and
in exceptional circumstances,
independent CIISA-led
investigations.
The launch of each service has
been carefully sequenced for CIISA
to assess need and capacity at
every stage, ensuring it can meet
demand and grow its support in a
sustainable way.
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CIISA’s Chief Operating Officer,
Andrew Medlock has been
central to this service design.
With a background in social
justice and regulation, Andrew
brings cross-sector experience
to the application of robust,
objective standards, reporting and
investigations structures. Here
Andrew discusses CIISA’s service
design process and priorities.
How CIISA determined
the services that are
needed
Consultation has been key. Since
early 2024, we’ve been engaging
with people across the creative
industries to understand what
they need from CIISA. Through
group presentations and
panel discussions, to one-toone meetings and deep-dive
workshops we got a real sense of
people’s priorities.
We built our proposals and
took them back out into the
community – engaging with
freelancers, trade bodies, and
networks – to help us refine our
plans and prioritise services in
the order that would deliver the
most meaningful impact.
